Escrow
Agreement

Last updated: January 15, 2026. This Escrow Agreement governs the escrow services provided for all transactions on Plentovo through our partnership with Vesicash.

1. Vesicash Partnership

Plentovo partners with Vesicash, a licensed escrow service provider, to hold and manage transaction funds on behalf of buyers and sellers. Vesicash operates under applicable financial regulations and maintains funds in regulated trust accounts separate from operational funds.

By using Plentovo, you agree to the terms of this Escrow Agreement and acknowledge that Vesicash acts as a neutral third party in the escrow process. Vesicash is not a party to the sale between buyer and seller — it solely holds and disburses funds according to the conditions set forth in this agreement.

The escrow service is provided automatically for all transactions on Plentovo. There is no opt-out from escrow protection — this is a fundamental feature of the Platform designed to protect all parties.

2. Fund Holding

When a buyer completes a purchase on Plentovo:

The full transaction amount (product price + shipping costs) is transferred to a Vesicash escrow account
Funds are held in a regulated trust account at a licensed commercial bank
Escrow funds are segregated from Plentovo's and Vesicash's operational accounts
Neither Plentovo nor Vesicash may use escrow funds for their own purposes
The seller is notified that funds are in escrow and can proceed with order fulfillment
Both buyer and seller can view the escrow status in their respective dashboards at all times

Funds are held in the transaction currency. For cross-border transactions, currency conversion occurs at the point of disbursement using the prevailing exchange rate at that time.

3. Release Conditions

Funds are released to the seller when:

The buyer explicitly confirms satisfaction with the delivered order through the Platform
The 72-hour inspection window expires after confirmed delivery without the buyer opening a dispute
A dispute is resolved in the seller's favor by the Plentovo dispute resolution team
A partial refund is agreed/determined — the remaining amount is released to the seller

Funds are returned to the buyer when:

The seller fails to ship within the agreed timeframe (typically 5–7 business days after escrow confirmation)
A dispute is resolved in the buyer's favor with a full refund determination
The seller cancels the order before shipment
A partial refund is agreed/determined — the partial amount is returned to the buyer

Automatic release:

If the buyer does not confirm receipt or open a dispute within 72 hours of confirmed delivery (as determined by carrier tracking data), the funds are automatically released to the seller. This automatic release mechanism protects sellers from indefinite fund holds.

4. Dispute Triggers & Escrow Holds

When a dispute is opened, the escrow hold is extended until the dispute is resolved. A dispute can be triggered by:

Buyer reports product not as described
Buyer reports product damaged in transit
Buyer reports wrong item delivered
Buyer reports missing items from order
Buyer reports product not delivered (despite tracking showing delivery)
Seller reports suspicious buyer behavior

During a dispute, funds remain securely in escrow. Neither party can access the funds until the dispute is resolved. The dispute resolution process follows the procedures described in our Dispute Resolution page.

Resolution timeline: Most disputes are resolved within 3–5 business days. Complex cases involving cross-border returns or high-value items may take up to 10 business days.

5. Fee Structure

The escrow service fee is included in Plentovo's standard commission. There are no additional escrow fees charged to either buyers or sellers.

Fee Breakdown

Buyer escrow fee$0 (included in product price)
Seller commission (includes escrow)5–8% per transaction
Currency conversion1.5% markup on mid-market rate
Dispute filing$0 (free for both parties)

Premium sellers may qualify for reduced commission rates. See Seller Guidelines for tier details.

6. Liability

Plentovo's Role: Plentovo operates the platform and facilitates the escrow process. Plentovo is responsible for the dispute resolution process and for communicating escrow instructions to Vesicash.

Vesicash's Role: Vesicash holds and disburses funds according to the instructions received from Plentovo based on transaction outcomes. Vesicash is responsible for the security and regulatory compliance of fund custody.

Limitations: Neither Plentovo nor Vesicash is liable for:

The quality, safety, or legality of items sold on the Platform
Delays in payment processing caused by third-party payment providers or banks
Currency exchange rate fluctuations between the time of purchase and fund release
Indirect, incidental, or consequential damages arising from escrow-related delays

Force Majeure: Neither party shall be liable for delays or failure to perform due to circumstances beyond reasonable control, including but not limited to natural disasters, government actions, bank failures, or internet infrastructure failures.

7. Governing Law

This Escrow Agreement is governed by the laws of the Republic of Kenya. Any disputes related to the escrow service shall be resolved in accordance with the dispute resolution procedures outlined in our Terms of Use.

Questions about escrow? Contact escrow@amanamarket.com.

EscrowAgreement